Not so long ago computer telephony was only ever affordable by large organisations. The introduction of Callview in 1996 reduced the cost of computer telephony so that both informal and formal call centres could reap the benefits of CTI without massive investment.

For the smaller SME, Callview Express offers a scalable solution, which brings together several key features of Callview into one quickly implemented package, which is ideal for the general office or workgroup environment seeking to improve productivity and efficiency.

Swan Solutions offers an extensive range of applications built specifically for business. These applications are available in modular form and can be deployed by users at a pace that suits their business needs.

Callview Gateway - Provides the link between the computer network and telephone system, allowing the blending of email and telephone traffic. The Gateway module is the heart of the Callview system and is required to run any of the other modules.

Callview Client - Enables the ‘screen-popping' of calls at an extension, allowing calls to be answered by name and the fast location of relevant information. Client also provides a ‘Go Spot', which provides quick access dialling from any application and other call control functions.

Callview Wizard - Provides a comprehensive and powerful report generation tool for historical call reporting, which contains over 20 different configurable reports as standard.

Callview Wizard MIS - Extends the reporting capability of Callview Wizard, adding enhanced extension reporting and real-time call statistics.

Callview Wizard ACD - Combines all the features of Callview Wizard and Wizard MIS with the addition of enhanced call centre reporting and real-time call statistics.

Callview Netlink - Extends the reporting capabilities of the Callview Wizard range of modules with the addition of scheduled report printing and the publishing of statistics to Internet and WAP devices.

Callview Desktop Wallboard - Displays real-time call and agent statistics on screen, allowing staff to monitor individual or group performance and activity.

Callview Navigator - Allows the intelligent routing of call traffic based on easy to configure rules and actions to control how calls are dealt with.

Callview Replay Server - Extends the reporting capabilities of the Callview Wizard range of modules with the addition of voice recording functionality, offering all the benefits of voice recording, combined with the advanced call reporting capabilities of the Wizard interface.

Swan's success has been due to its emphasis on product rather than "Toolkit" delivery, ensuring that end user benefits are realised with low resource overheads, full legacy system support and maximum tangible returns within minimum time scales.

• Improved customer service
• Improved customer loyalty
• Optimisation of communication processes
• Improved efficiency
• Acceleration of work processes
• Minimisation of information losses
• Reduction of administration efforts and costs
• Lower transaction costs