Amcat Contact Centre Suite is a multi-channel, VoIP-enabled, communication and call centre management solution. It enables businesses to generate new business, manage inbound and outbound customer interactions and information flow more effectively in a single, unified solution.

Amcat is committed to providing the highest value proposition, the most flexible and feature rich product solution and the greatest customer satisfaction. We value long term partnerships with each of our customers to help them achieve their corporate mission.

Amcat Contact Centre includes the key technologies that call centres need most including: Predictive Dialling and other dialling modes, Inbound contact management and ACD, Self Service and IVR,  CTI for intelligent screen pops, Digital recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.  ( Amcat is playing a key role in bringing VoIP to the contact centre and is recognised as an experienced supplier of this technology. Please click here to receive your free Amcat introductory whitepapers on VoIP)   Contact Centre Suite delivers:

• More productivity and efficiency
  
• Enhanced professionalism for your agent interactions
  
• Better management and controls

For a free copy of our Pocket Guide to Building Effective Contact Centre Communications, please click here .

The Amcat solution is designed and sold modularly, so you only need to purchase the technologies you need to meet your business goals saving your organisation money and reducing complexity.

Technologies such as inbound or outbound contact, IVR and more can be purchased separately or added later as your needs change. For example, you can start with outbound and add inbound contact and IVR at a later time.

Some key technologies are tightly integrated elements of the inbound and outbound contact management solutions and cannot be purchased separately or as independent solutions.

Amcat Contact Centre Suite provides a unified command and control console that allows you to implement, monitor and manage all the key technologies embraced from a single point of control.

Security privileges allow you to segment and control manager responsibilities.

Includes comprehensive statistics and reporting for projects and workforce management.

With Amcat, your managers and agents get more work accomplished, every day.

• Amcat provides a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
  
• Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.