The most critical part of any change in communications platform is project management and installation. Ensuring that the project is completed, on time, on budget and with minimum downtime to essential services is not only vital but a fundamental commitment that we make to our clients.

From sale to installation, we provide one point of contact to deal with all third parties, liase with BT through a dedicated account manager, ensure all hardware arrives on site, on time and in condition and guarantee that the engineering and hardware is configured precisely for your requirements, even if those change during the process. Our total approach gives clients a hassle-free experience, peace of mind and allows their time free to get on with running their business.

We also undertake to provide full and detailed project notes, detailed instructions on how to use the new hardware or software and fully train all staff necessary on the new equipment. Unlike our competitors, we will not limit you to the amount of training that we will offer, we commit to provide any further instruction should it be required on an ongoing basis.

Maintaining your system once it has been installed is the most essential service that a communications supplier can provide. We recognise that should something go wrong with your system, it needs to be rectified as soon as possible ensuring the absolute minimum disruption to your business.

We do not believe that the size or value of your system should dictate the level of service that you receive from Lascom. Therefore we will not sell you a ‘silver’, ‘gold’ or ‘platinum’ service and maintenance package. We undertake to provide a ‘platinum’ level of service to all of our clients however large or small.

Reporting any faults that you may experience is simple and straightforward, you will have a dedicated helpdesk number on the end of which will be an expertly qualified engineer who can identify the nature of your problem immediately. Over 90% of potential faults that you may experience can be repaired remotely and immediately.

Should the fault be of a more serious nature one of our team of engineers can be with you on site in as short a time as 30 minutes, dependent on location. In all situations our ultimate aim is to get your system running smoothly and efficiently again as soon as we possibly can. Should it be necessary, we can be available 24 hours a day to ensure constant uptime of your hardware.

The helpdesk number is also available to you to make any moves and changes you may need to the system, which can also be carried out remotely and immediately.