Working closely with its business partners Inter-Tel can deliver a wide range of solutions to dramatically improve business processes, these include:

Today's business environment needs to operate at peak efficiency whilst improving customer relationships and more companies are recognising the benefits of recording calls as part of the solution. With this in mind Inter-Tel has introduced an advanced suite of call recording, monitoring, evaluation and reporting tools designed to be user-intuitive.

These flexible, easy-to-install and easy-to-use recording solutions require minimal training and give you the ability to instantly retrieve recordings weeks, months or even years after the recordings have been made.

Inter-Tel offers feature-rich, cost-effective wireless voice solutions designed to leverage 802.11 wireless networks within the workplace environment. Offered as enhancements to traditional employee desktop communication tools, these endpoints are integrated with Inter-Tel's Axxess® Converged Communications System, enabling users to respond to critical business matters even when they are beyond their traditional workspace.

Today's contact centres can take on many different forms and modern business environments demand that customers can be in contact with any department or person at any time. Not only that but the ways in which people contact your business are increasingly diverse (phone, fax, web, email, webmail, SMS, voicemail etc). Inter-Tel delivers a variety of solutions tailored for any contact centre environment no matter what size. The company's award-winning Axxess communications platform integrates with their business partner software solutions to deliver comprehensive Computer Telephony Integration (CTI) solutions for all your contact centre requirements.