Maintel offer maintenance support of all the leading communication systems to all types of businesses throughout the UK , from small businesses through tolarge corporate and public sector organisations.

A communication breakdown can cause severe disruption to your business. Our voice and data maintenance services ensure that this is one area our clients don’t have to worry about. Maintel’s engineers across the UK provide expert support for thousands of customers every day, i.e. Plymouth NHS Trust, West Midlands Police Force, alongside smaller organisations such as Martin Ward Anderson and The National Autistic Society.

Why choose Maintel?

• Accredited with all the leading communication manufacturers.
• Nortel – Gold Partners (highest accreditation)
• Mitel – Platinum Solution Partner
• Siemens Partner 2000
• Also fully accredited with Avaya, Ericsson, Panasonic, Cisco and Toshiba.

2. Maintel a fully Approved Business

• BSI 9002 – Quality Management
• PASA approved (For NHS related organizations)
• Financial rating – Strong (source: Plimsoll Financial Report, April 2006)

3. Engineers

Maintel’s UK engineer presence and very high staff retention, allows you to see the same engineers who you get to know and trust.

4. Dedicated service desk

Maintel provides a dedicated service desk team working for you. The team will ensure you maintain continuity of fault resolution contact regardless of your telephone system, network provider or location.

5. Account Management/Project Management

“Actions speak louder than words” You will have access to an account management team who will provide you with regular account reviews, keep you up-to-date with new developments and provide independent advice.

6. Maintenance cover

Level of maintenance support is tailored to suit your business needs to ensure security, peace of mind and lower costs.

7. Manufacturer Back-up Support

Additional manufacturer support also gives Maintel the ability to escalate faults back to the manufacturer directly.

8. Online Fault Reporting (Webcall)

An easy to use, Internet based fault reporting service that provides a useful alternative to fault logging over the telephone. Webcall provides current fault status, history, call statistics and asset register in a most effective way.

10. Remote Programming Changes

Daily remote programming changes will be made within 24 hours of your request.

Click here for more information about the benefits of Maintel Maintenance Support.

A trusted business

Maintel are independent, not tied solely to any one manufacturer, and utilizes the strengths of whichever of our partners* is most suited to meet your business needs.

* Our accredited partners include: Nortel, Siemens, Mitel, Ericsson, Panasonic, Avaya, Cisco and Toshiba.

“We chose Maintel on the basis of value for money. They quoted the best price under a competitive tendering process. Maintel’s employees are highly co-operative and technically competent in resolving issues.” Rob Harder, Plymouth Hospitals NHS Trust

Free “Health Check”

Maintel is the leading Independent Maintainer in the UK and have the ability to offer a full Voice and Data “Health Check” (at no cost). Including:

• Onsite audit of your current telephone/data systems.
• Telephone billing and line analysis.
• Voice over IP (VoIP) readiness and reliability tests.