Our aim is simple – To help your business reduce costs and improve efficiency. Our range of services and areas of product expertise are endless, meaning we are ideally positioned to deliver on our promises and help you to manage your communications.

Our FREE consultancy service starts with a visit to your company for a review of your existing telecommunications and an audit of your present arrangements. It is important for us to review your existing communications so that we can easily highlight any problems and potential solutions.

During our first visit and initial meeting we will look at;

• Current trends and developments in communications. An opportunity to explore how these may affect your business.

• Changing or upgrading your current telephone system? If so, what type of system would be most suitable? PBX, call centre, IP telephony, etc.

• Can you automate any of your voice services, using voice forms, automatic ordering procedures, product information lines, automated booking services, etc.?

• Audit of your telecommunications costs. Are you paying more than you should for telephone charges, system maintenance, calls to and from mobiles, etc.?

• Controlling costs and usage of your telephone system, mobiles, Internet.

• Should you use an 0800, 0845 or 0870 number? What will be the costs? If you are already using one of these "non-geographic numbers" can you reduce your costs? Or can you in fact generate some revenue for your organisation?

• Are you making appropriate use of the Internet? Website creation, Internet access, online ordering, etc. Can your website be easily found? Can you easily update your website?

At the conclusion of the review we will provide you with a management report outlining our recommendations and suggest solutions to any problems that may have emerged.

We do not charge for this service (unless you want to retain us as consultants). All we ask is that if at the conclusion of our review you decide that you should invest in some new product or service, you will give us the opportunity of putting forward a proposal from one or more of our associate companies.

To take advantage of this offer please telephone Robin Whitmore on 01733 751234 or email pwrcall@aol.com

With today's modern technology, there are many ways in which your business can operate more efficiently whilst reducing costs where possible, we work closely with all of our customers to advise you on any or all of the following:

Incoming Calls - Non-geographic numbers (0800/0845/0870/0871), New numbers or reduce costs on existing numbers, Line rentals, and Reduce line rentals as part of Least Cost Routing (see below). One bill

Call handling - Auto attendant (auto operator i.e “If you know the extension no, dial it now”), Speech recognition (i.e “Please say the name of the person or department you require”), IVR and Skills-Based Routing, CTI and Automated Voice Services, Voice Forms, Desktop call management, Location-independent working, Home working & “Hot-desking”

Call processing - Telephone systems, PBX/Key Systems/IP telephony/VoIP & Telephone handsets

Voice Processing - Voicemail and Unified Messaging, Integrated voicemail/email/fax in addition to Call routing and call queuing

Call recording - Record all or selected extensions with Rapid search facility, Call record archiving as well as Save recording and attach to file

Call and Contact Centres – For call routing/queuing/agent working, Agent log in/out/wrap-up/supervisor & Call statistics (agent/queue/line)

CTI (Integrate computer and telephony) – Enables you to have customer information with incoming call in the form of a ‘Screen Pop-Up”

CRM (Customer Relations Management) - Improve service to customers, Increase efficiency of staff, Reduce number of incoming calls and time on telephone, Keep customers informed of progress

Call-Logging - Logs and manages call information such as Incoming call response/Outgoing call usage, Optimise line usage, In-house or managed system, Emailed reports and call guardian, Control and reduce call costs

Least Cost Routing – To help reduce outgoing call costs, Call traffic management information & Web-based billing options

Internet - Website provision and design, Website attachments (customer amendable), Search engine submission, Broadband and leased line Internet access, Internet usage logging, Reduce Internet abuse

Mobiles - Provision of mobiles, reducing cost of mobile usage, log and manage mobile call costs and reduction in cost of calls to mobile numbers

Inter-Site Working - Voice and/or data circuits, Voice and data convergence (VoIP), Broadband telephony, Remote site call statistics, Free inter-site calls

Data Services - All computer and LAN/WAN services including Data cabling (structured cabling)

Contact Robin Whitmore on 01733 751234 for further information & a no-obligation discussion of your requirements.